Client Funded Services

Request Service

Maintenance in or alterations to non-state funded space are funded by the client as recharges. Alterations and special services for state-supported space are also funded by the client as recharges. Examples of recharged work are custodial services for special events, installation of electrical outlets, increased HVAC for server rooms, shelving and redesign of offices, window washing and maintenance of departmental equipment such as autoclaves and -80 freezers. To obtain services, you must submit a Facilities Service Request (FSR) to the Customer Service Center.

The FSR form can be used for any Facilities Management work order, from making a single key to renovating a suite of offices. If you are new to the campus or new to FSR submission, you should review the information below about the options available to you in ordering and paying for Facilities Management services. If you find you need additional information please contact the Customer Service Center at (310) 206-8847.

Blanket Orders

A blanket order is used for jobs which do not require extensive construction and are smaller in scope such as key orders, room painting, whiteboard installation and electrical and plumbing jobs that do not need significant demolition or require architectural plans.  A blanket number is alpha-numeric and assigned by Facilities Management Customer Service. Blanket numbers currently start with A, B, or C and are followed by four numbers. The blanket number is linked to the account, fund, cost center, and sub identified by your department when the blanket number is requested. If you are ordering Facilities Management services on your blanket number, you do not need to provide any accounting information as it is already stored in our systems.

All costs for blanket orders are recharged to your department on the General Ledger. You can view your monthly billing statement for each blanket order on line. If you do not have access to Billing on the Web (BOTW) you can sign up as a new user by going to our FM billing site at www.botw.ucla.edu and choosing "new user". You will then be sent a password so that you can access your account information.

Standing Blanket Orders

Standing blanket orders are blanket numbers used for ongoing work.  Ongoing work can include regular custodial services for an off-master area or monthly maintenance of freezers or autoclaves. A standing blanket order does not require an FSR and you may call the request in to the appropriate Shop.

Estimated Jobs

Estimated jobs are for work services, which are of a more complex nature, typically involve more than one craft, and go on for a longer period of time. On an estimated job, you receive a fixed price for the work requested, e.g., $45,000 to renovate a student lounge area. The entire amount is liened when you approve the estimate — the job is then billed 75% at the time of the lien and the additional 25% when the job is completed.

Estimates completed by Maintenance & Alterations or the Utilities Division are at no cost to you and will be provided to you typically within two weeks of the request. You are encouraged to ask for an estimate whenever you are requesting Facilities services and you are uncertain what the cost will be. Maintenance & Alterations or the Utilities Division may work on estimated jobs costing up to $50,000 including the cost of materials.

Estimates for jobs between $50,000 and $250,000 are done by Design and Project Management. Project Management time will be charged for compiling estimates of this nature.

Updating Account Information

Account updates are done via email. You can send updates to service@facnet.ucla.edu

If you wish to update, change or otherwise modify any element of the accounting information linked to a blanket order, you should type in the following as a statement of work "Update account for this blanket number” to [complete the new accounting information].

If you wish to update, change or otherwise modify any element of the accounting information linked to an estimated job, you need to type a similar statement as to the one above.

Account changes are effective with the date entered into our system; under no circumstances can an account change made by Customer Service be retroactive. Your accounting area can, of course, do a non-payroll adjustment, which will accomplish the retroactive changes if needed.

Customer Service Center
Phone: (310) 206-8847 | Fax: (310) 206-9461 | Mail Code: 135708

Trouble Call Center
Phone: (310) 825-9236 or (310) 825-1423 | Mail Code: 135708

Address
Customer Relations
Facilities Management Building, Suite 2102D
731 Charles E. Young Drive South
Los Angeles, CA 90095-135708