The table below lists the targeted response times of the various priorities of FM service requests and classifications of work. Of course most clients would like all their work considered urgent or even emergency, but unfortunately we are not staffed to treat all of our work this way. We appreciate your patience and understanding. When Customer Relations representatives cannot reach agreement with a client on the priority of their service request, the matter will be elevated to the Customer Relations Director for resolution.
|Emergency||Gas leak, water leak, electrical sparks, smoke, toilets overflowing, water outages, person trapped in elevator, HVAC for temperature sensitive research|
|Urgent||Broken glass, all lights out, HVAC temperature adjustments, toilets/urinals running constantly, toilets stopped up, elevator repairs, roof leaks|
|Routine||Service calls, painting, cracked glass replacement, lights out(where there is sufficient light), broken furniture, hanging artwork & banners, key requests|
|Calendared||Events, Set‐ups, PM Inspections, Scheduled Moves|
|Project||Client projects such as office or lab renovations. Capital replacement items such as roofs, elevators, building envelope and structural components.|
|Preventative Maintenance||Preventative Maintenance on equipment, etc.|