State Funded Services

Maintenance done in state-funded space to the buildings, grounds or building systems (e.g., central heating and air conditioning, electrical systems, plumbing, doors, windows, etc.) is funded by Facilities Management at no charge to the client. The most common types of maintenance requests are temperature adjustments, relamping of ceiling fixtures, repairing leaky faucets and unclogging drains. Routine custodial services for public space area (e.g., restrooms, corridors, stairwells, general assignment classrooms, on-master offices) is funded by Facilities Management at no charge to clients. Services not funded by FM Custodial Services include window washing, carpet cleaning, areas keyed off-master.

Request for service may be made by calling the Trouble Call Center at (310) 825-9236. The Trouble Call Center is the 24 hour hotline for routine repairs of building systems, maintenance, grounds and for emergency response to UCLA owned facilities.

Non-urgent, routine requests may also be made online for State Funded buildings. The online request is designed for routine or non-critical work that may be completed within 3-5 working days. Emergent and urgent requests must be made by phone to ensure timely response.

In certain circumstances, arrangements may be made for non-state funded service requests to flow through Trouble Call. Typically a department sets up blanket work order or enters into a central administrative recharge for on-going services or emergency maintenance. The department can then call requests in 24 hours a day with no requirement to submit an FSR. To find out more, please contact the Customer Relations Manager at (310) 206-9411.

Customer Service Center
Phone: (310) 206-8847 | Fax: (310) 206-9461 | Mail Code: 135708

Trouble Call Center
Phone: (310) 825-9236 | Mail Code: 135708

Address
Customer Relations
Facilities Management Building, Suite 2102D
731 Charles E. Young Drive South
Los Angeles, CA 90095-135708