Customer Relations

Facilities Management is a large organization, offering a wide array of services to the UCLA campus. The Customer Relations section is comprised of the Customer Service Center and the Trouble Call Center.

Customer Service Center

Customer Service processes requests for customer funded services, monitors job charges and handles all billing issues. Customer Service is also responsible for marketing information on available services, client satisfaction surveys and customer complaint and problem resolution.

Hours of Operation:
Monday - Friday, 6:30 a.m. - 5: p.m.

Trouble Call Center

The Trouble Call Center is the 24-hour hotline for routine repairs of building systems, maintenance, grounds and for emergency response to UCLA owned facilities. The Trouble Call Center is an integral part of the campuswide emergency response. As members of the Disaster Initial Response Team, all Trouble Call Center dispatchers receive training in first response, fire suppression, light search and rescue and restoring utility systems and building functionality in the event of a major disaster. Non-urgent maintenance requests for state funded space may be processed on line. You must call the Trouble Call Center directly with problems that need immediate attention.

Hours of Operation:
24 hours, 7 days a week

Customer Service Center
Phone: (310) 206-8847 | Fax: (310) 206-9461

Trouble Call Center
Phone: (310) 825-9236 | Fax: (310) 206-8496