Emergency Response

General Emergency Response

During the course of any day at UCLA, a situation could arise that requires an immediate response. Facilities Management personnel routinely respond to flooding, power interruptions, critical equipment failures and fire.

Important Note: Building and utility emergencies should be called in directly to the Trouble Call Center at (310) 825-9236. Do not use the Online Trouble Ticket.

As in any situation, providing a specific location and an accurate description of the problem aids in our ability to prioritize and dispatch the appropriate personnel to the scene. Generally, the first responder will investigate and attempt to secure the cause of the problem. Staff on scene will determine what staff, skills and equipment are needed to respond to the situation. In major emergencies (such as a large flood), a supervisor or manager will take charge in coordinating the response. 

On Call

The bulk of our workforce is on site from 6:30 a.m. to 3:30 p.m. Monday through Friday. We have a small cadre of essential skilled trades on the evening and graveyard shift, Monday through Friday and the majority of our custodial crew works from 5:30 p.m. to 2 a.m. On weekends and holidays, we staff an area engineer on each shift who is responsible for responding and triaging trouble calls. The area engineer will either fix the problem, do temporary repairs and refer permanent repairs to appropriate staff or determine that staff need to be called back to help with the response. Personnel in the essential crafts are on rotational on call on weekends and holidays. Two members of the management team also rotate on call assignments. The superintendent on call may also instruct Trouble Call to call back staff who are not on call to assist in the response. 

Building Coordinators

It is our goal to have at least one reliable staff member in each campus facility to act as a building Coordinator. Some buildings have multiple coordinators sharing responsibility by floor or department. Facilities Management maintains a list of these staff members in the Trouble Call Center. We rely on these contacts to act as liaison with their building occupants in distributing general Facilities Management information (such as the Winter Closure), to assist in planned outages, and to serve as a focal point for coordination in emergencies. Acting as a liaison between their coworkers and our department, Building Coordinators often provide valuable feedback. We are most appreciative of their assistance and support. Any updates to the Building Coordinator list can be directed to Robin Byrd at [email protected].

Please visit the Building Coordinators page for more info.

Emergency Contact List

During the business day we contact the Building Coordinator, but what if we suffer significant damage to a building at midnight? Facilities Management maintains a list of emergency contacts for each building. Contacts are categorized by responsibility. We try to have a primary and alternate contact. Buildings with computer or specialized equipment may designate a contact for those areas. We also ask for a contact with signature authority. The Emergency Contact list requires home phone numbers and we carefully guard the confidentiality of that information. Our intent is to contact the Emergency Contacts in situations where there is significant damage or threat of damage to departmental equipment, records and research. Examples of such situations would be a major flood, fire or power outage. Any questions about the Emergency Contact list can be directed to Robin Byrd at [email protected].

DIRT - Disaster Initial Response Team

Beyond all the services we routinely provide to our campus community, Facilities Management has trained over 170 skilled staff in various aspects of disaster response. The DIRT (Disaster Initial Response Team) is on an automatic call back system in the event a major disaster impacts the UCLA campus. If able, each team member will return to campus to protect the life, research and property of the University. The primary responsibilities of the team members are:

  • To identify and assess the impact on campus and Medical Center utility systems (i.e. electricity, gas, steam, water) 
  • To restore any disruptions in Campus and Medical Center utility systems as quickly as possible to reduce the impact on University's medical, research and teaching functions 
  • To perform an initial assessment/triage of any apparent building structural damage and report to the Structural Engineers for final determination 
  • To participate in Light Search and Rescue efforts encountered in the course of regular emergency duties or as directed by the Incident Commander 
  • To communicate information back to the emergency command center

Each member completes the Community Emergency response Training sponsored by the Los Angeles Fire Department. Members are certified First Responders enabling them to suit up and accompany emergency responders who may need access or trade support inside "red zones" such as hazmat contamination areas. Project managers are all trained in recognizing seismic hazards in order to triage buildings for the Structural Engineering firm we have on retainer for such disasters. In addition to the short sessions on CPR and search and rescue offered through CERT, members complete the full Red Cross CPR and First Aid training. A select group of members were selected for extensive Search and Rescue training with the Fire Department. Their job is to provide physical support to emergency workers in lifting and stabilizing heavy objects and building collapse and shoring.

The team members follow protocols established by technical experts and published in the Facilities Management Emergency Response Manual. Each function has its order of response delineated in the manual with specific actions and locations. The manual has set priorities so critical areas are responded to first. The manual provides guidelines so that the team can carry on if a key leader is unable to make it back to campus. 

The DIRTeam responded to the Northridge earthquake in 1994 and did an outstanding job. Nonetheless, many improvements to our procedures, equipment and training were made based on that incredible experience. Every small emergency is used as an opportunity to evaluate response protocols, hazard mitigation measures and practice for the big event.

Trouble Call Center
Phone: (310) 825-9236 | Mail Code: 152608

Customer Relations
Facilities Management Building, Suite 2102D
731 Charles E. Young Drive South
Los Angeles, CA 90095-1526